FAQ

Orders & Delivery

We process all orders within 1–2 business days. Once shipped, delivery typically takes 5–10 business days, bringing the estimated total delivery time to 6–12 business days. For full details, view our Shipping Policy.

Yes! Volsani offers free shipping on all orders. Visit our Shipping Policy for more information.

As soon as your order has been shipped, you can track its journey via our Order Tracking page.

At the moment, Volsani only ships to the United States. We hope to expand our shipping destinations in the future.

Returns, Refunds & Exchanges

We offer a return period of 30 days from the delivery date of your order. Items must be returned unused and in their original packaging. Our team will guide you through the entire process. Full details are available on our Returns Policy page.

As soon as we have received and inspected your returned item, your refund will be credited back to your original payment method within 7 working days. The timing may vary slightly depending on your bank or payment provider. See our Refund Policy for more information.

We are sorry to hear that. Please contact us at info@volsani.com within 30 days of receiving your order, and we will arrange a replacement free of charge. Full details can be found on our Returns Policy page.

We are happy to assist you with exchanges. The full process is described on our Returns Policy page, or you can contact us directly at info@volsani.com and we will take care of it.

Yes. All Volsani purchases come with a 30-day warranty. Please consult our Returns Policy for the full terms and conditions.

Order Management

Yes, you have 24 hours to cancel your order. If you wish to cancel, please contact us as soon as possible via info@volsani.com with your order number.

Absolutely. If you are placing an order on behalf of a company or organization, please contact us via info@volsani.com and we will provide you with pricing and availability details.

About Volsani

Volsani is an exclusively online store. By operating exclusively online, we can keep our prices competitive and offer a wider range of products than a traditional store would allow.

No, we are entirely online. This allows us to focus fully on providing a great digital shopping experience and pass savings on to our customers.

Fraud Prevention

Volsani is committed to maintaining a safe and reliable shopping environment. We reserve the right to cancel or hold orders that show signs of fraudulent or unauthorized activity. In some cases, we may request additional verification for high-value transactions.If you are concerned or think that a mistake has been made with your order, please contact us via info@volsani.com before submitting a dispute, and we will resolve it quickly.

Any questions?

We look forward to hearing from you.

Store address: Prins Hendrikkade 11S, 3071 KB Rotterdam, South Holland, The Netherlands 

Shop email: info@volsani.com 

Shop phone: +31108920187 

Customer service opening hours:  Monday to Friday: 9:00 – 17:00 (CEST)

Response time:  We do our best to respond to your email within 1–2 business days.