Shipping policy

Last Updated: 29.05.26

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

At Volsani, we are committed to delivering your lighting with care and transparency. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within:

  • The United States

Delivery Times

  • Order Cutoff Time: 17:00 CEST. Orders placed after this time will be processed the next business day.
  • Order Handling Time: 1–2 business days (Monday–Friday). Once your order is processed, it will be handed to one of our trusted carriers.
  • Transit Time: 5–10 business days (Monday–Friday)
  • Estimated Delivery Time: 6–12 business days from the date of order

Delivery times are estimates and may vary due to circumstances outside our control, such as carrier delays or public holidays.

Carrier Services

We work with trusted carriers to deliver your order safely and on time, including:

  • USPS
  • UPS
  • FedEx

Shipping Costs

  • Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.

Delivery Issues/ Missing Items

If your order is delayed, damaged, or appears to be lost, please contact our customer service team as soon as possible. We will work directly with the carrier to resolve the issue and ensure your order reaches you.

If an item is missing from your delivery, please contact us within 48 hours at info@volsani.com with your order number and photos.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with your tracking number. You can follow your shipment via our Order Tracking Page

Changes to This Policy

Volsani reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any updates constitutes your acceptance of the revised policy.

Questions?

Visit our FAQ Page or reach out to our customer support team, we're happy to help.

Contact Information:

Store Address: Prins Hendrikkade 11S, 3071 KB Rotterdam Zuid-Holland, Netherlands

Store Email: info@volsani.com

Store Phone: +31108920187

Customer Service Hours: Monday to Friday: 9:00 AM – 17:00 PM (CEST)

Response Time: We do our best to reply to your e-mail within 1–2 business days.