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Refund policy
Last updated: 29.05.26
We reserve the right to update this Return and Refund Policy at any time. Any changes will be displayed on this page with a revised date. We recommend that you consult this policy regularly. Continued use of our website after any changes means that you agree to the updated policy.
Our promise to you
At Volsani, every purchase should feel right. If something isn't quite right, we have made our returns and refunds process as smooth and stress-free as possible.
Cancel an order
Changed your mind shortly after placing your order? You can request a cancellation within 24 hours of purchase by contacting us at info@volsani.com — please have your order number ready.
After that period, we can no longer guarantee a cancellation, as your order may already be in our shipping process. Once an order has been shipped, cancellations are no longer possible. In that case, you can return the item as soon as it arrives, following the steps below.
Returns — 30 days
You have 30 days from the delivery date to request a return.
To be eligible, returned items must:
- Be unused and in original condition
- Be returned with all original packaging, labels, and included accessories
Returns are accepted by mail/carrier only.
No restocking fees — ever. Our support team guides you every step of the way.
Overview:
| Detail | Policy |
|---|---|
| Return period | 30 days from delivery |
| Condition of the item | Unused, original packaging & labels |
| Restocking costs | $0 |
| Support | Guided assistance available |
Who pays for the return shipping?
We pay when:
- You have received the wrong item
- The product arrived damaged
- The item has a manufacturing defect
You pay when:
- You ordered the wrong size or variant
- The item no longer meets your requirements
- You have simply changed your mind
Original shipping costs for the outbound journey will not be refunded in situations of change of mind.
Start a return
- Contact us — Send us an email at info@volsani.com with your order number and a brief explanation of the reason for the return.
- Pack the item — Pack the item carefully in the original packaging and ensure that all accessories, labels, and documentation are included.
- Send it back — If a return is needed, we will email you a return label to download and print. Attach it to your package and drop it off with the carrier indicated in your return confirmation email.
Refunds
Once your return has arrived, we will check whether the item meets our return criteria. Upon approval, your refund will be processed to your original payment method within 7 working days. Processing time may vary slightly depending on your bank or payment provider.
Exchange
Would you prefer a different size, color, or product? We are happy to assist you with an exchange. Contact us at info@volsani.com and we will resolve it quickly for you.
Order not received?
If your package has not arrived within the expected timeframe, please contact us at info@volsani.com with your order number and we will investigate immediately. If the carrier confirms that your package has been lost, we will send a replacement or issue a full refund — whichever you prefer, at no extra cost.
Items that cannot be returned
Certain products are not eligible for return due to hygiene or safety considerations. These items are clearly indicated as non-returnable on their product pages.
Policy changes
We may revise this policy from time to time. Any updates will be published here with a new date. Continued use of our store after changes means that you accept the revised terms. We recommend that you consult this policy occasionally.
Need help?
Visit our FAQ page or contact our customer service team directly.
Contact details
Store address: Prins Hendrikkade 11S, 3071KB Rotterdam, The Netherlands
Email: info@volsani.com
Phone: + 31108920187
Customer service: Monday to Friday: 9:00 – 17:00 (CEST)
We do our best to respond to your email within 1–2 business days.